Question 1

Is connecting my WhatsApp safe for my number?

Accepted Answer

Yes. Palbot sends like a human, not a spam cannon: it spaces out follow-ups, respects rate limits, and warms up new numbers gradually. We recommend a dedicated WhatsApp Business number for your customer line, and your private owner line lives on Telegram, which carries no risk at all.

Question 2

How is Palbot different from Manychat?

Accepted Answer

Manychat is a flowchart with keyword matching: it answers if the customer says the magic word. Palbot is a real agent that understands the conversation, closes the deal, and then briefs you on what happened. The pricing is flat and honest: no per-contact tax, no AI add-on, no per-message fees.

Question 3

How is Palbot different from Meta's free WhatsApp agent?

Accepted Answer

Meta's agent answers your customers. Palbot runs your business. It answers customers using your catalog, rules, and documents, but then reports to you, triages your inbox, checks your calendar, and drafts your follow-ups, on your channels. The owner side is the half Meta doesn't do.

Question 4

What happens to my agent if a channel ever changes or goes down?

Accepted Answer

Your agent, your data, and your skills belong to you and move with you. Palbot runs on more than one channel by design: if one ever closes, your agent keeps working on the other. You are never locked to a single surface.

Question 5

Is Palbot reading all my messages, all the time?

Accepted Answer

No. Palbot works under your direction, on the jobs you give it. It answers your customer line and handles the tasks you set up. It isn't mining your private chats. You decide what it touches, and it checks with you before anything that matters.

Question 6

Do I need to know how to code?

Accepted Answer

Not a line. You connect Palbot with a QR scan and tell it what you need in plain language, the way you would text an employee. No developer, no desktop, no servers.

Question 7

Does it really set up in five minutes?

Accepted Answer

Yes, once you are in. Scan a QR code to connect your channels, drop in your PDFs and website links, and your agent is live. Most of the five minutes is you deciding what to upload.

Question 8

Why is there a waitlist?

Accepted Answer

We onboard in small cohorts so every business gets a flawless first run, and so our number-safety and reliability systems stay rock-solid as we grow. Join the list, tell us your business type and channels, and we will email you when your cohort opens.

Question 9

Which plan should I start on?

Accepted Answer

If you mostly live on Telegram, start Free. The moment you want it answering customers on WhatsApp, Solo is the one most businesses pick. Pro is for multiple numbers and proactive outreach at volume.

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